Download e-book for kindle: E-Communication Skills: a Guide for Primary Care by Simpson Louise, Robinson Paul, Fletcher Mark, Wilson Rob

By Simpson Louise, Robinson Paul, Fletcher Mark, Wilson Rob

ISBN-10: 1138030341

ISBN-13: 9781138030343

This is a pragmatic, easy-to-use, patient-centred method of e-communication that may be learn from disguise to hide, or dipped into as a short reference advisor. It covers capability matters either internally (patients and perform) and externally (the fundamental care belief and the broader neighborhood) and considers either scientific and non-clinical settings and is usually a really worthy instructing source. e-Communication abilities adopts the procedure that verbal exchange is the accountability of all people within the basic care staff, and is helping all people to play their half.

This is a vital ebook for healthcare pros in basic care, together with directors and communications managers. it's also important for healthcare e-organisations similar to internet dependent details companies and networks, and coverage makers and shapers.

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Extra resources for E-Communication Skills: a Guide for Primary Care

Sample text

It has been estimated that about 90% of interpersonal communication is through the non-verbal channel. Again it is difficult to confirm this, but it does serve to emphasise that the cognitive and verbal aspects (of which humanity is so proud) are only a small part of what goes on. To an extent it is factual information that is conveyed verbally, and emotions and feelings that are displayed by posture and facial expression. Experienced practitioners, of medicine and of teaching, become very adept at recognising occasions where there is conflict between verbal and nonverbal messages.

Perception of vision involves a huge amount of pre-afferent activity: the traffic from cortex towards the retina being about ten times as heavy as from retina to cortex. Other perceptions, such as pain, are even more heavily represented in what used to be referred to as ‘motor pathways’. The second major finding from this work is that it takes time for us to be consciously aware of seeing something. 5 seconds. Changes in brain activity occur progressively from the instant that a visual stimulus is presented, but the subject is not consciously aware of seeing it for half a second.

Typing in a Read code, or being observed as you navigate round a decision-support program is much more of a disclosure: you are showing what you think and how your mind is working. Different practitioners at different times, with different patients and different problems, will feel more or less comfortable with sharing things in this way. Similarly, some patients will be keen to see what is on the screen and others will not really think that it is their business. Therefore, it is important for each practitioner to be aware of the consequences of different screen placements.

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E-Communication Skills: a Guide for Primary Care by Simpson Louise, Robinson Paul, Fletcher Mark, Wilson Rob


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